How to Report Product Issues
Welcome to Man Fung After-Sales Support Center. We are here to help resolve your post-purchase inquiries.
If you discover any damage, missing items, or quality defects upon signing for your package, please record the condition of the goods with photos or videos immediately. Contact our after-sales specialists within 7 days from the delivery date (based on the logistics tracking record) to report the issue. We regret that late requests cannot be processed.
💬 Reporting Process via After-Sales Specialist
Please prepare your "Order Number", "Name and Quantity of the Defective Product", along with "Clear Photos or Videos of the Damage", and send them to us via the following channels:
- 🟢 WhatsApp After-Sales Hotline: +852 5998 2138
- 📧 Official Support Email: manfung.store@gmail.com
* Once your complete documentation is received, our specialists will typically complete verification and case approval within 2-3 working days. Upon verification that the items meet the criteria, our specialist will contact you and arrange for you to fulfill the exchange or return process at a designated physical store.
Items requested for return or exchange must strictly meet the following conditions:
(a) Brand New & Unopened
All returned goods must retain their complete original outer packaging and remain unopened, unwashed, and unused.
(b) Complete Accessories
All matching parts, accessories, user manuals, blank warranty cards, free gifts, and promotional redemption rewards must be returned entirely intact.
(c) Proof of Purchase
The original invoice, receipt, or the electronic order confirmation record must be presented as proof during the exchange or return procedure.
⚠️ Special Note: If you fail to fully provide or return the required original packaging, documents, or items mentioned above, our company reserves the absolute discretion to refuse the return or exchange application. Our company also reserves the right to refuse the replacement of any goods that have not been verified by our customer service specialists or have been signed for over 7 days.
⚠️ After-Sales Restrictions & Non-Returnable Items
- Personal Hygiene Considerations: Due to hygiene and safety regulations, all personal care products, bedroom essentials (such as bedding), and bathroom accessories are strictly non-returnable and non-exchangeable.
- Application Limits: To prevent the abuse of courier and operational resources, each purchase order is strictly limited to ONE return or exchange request. Please double-check your entire order before reaching out to our specialists.
* Man Fung Department Store Online Shop reserves the right of final approval and interpretation for all after-sales return and exchange cases.